Wednesday, June 29, 2011

What should every person know about money?

I still read magazines. I mean real magazines, made of paper, that you can buy at a news stand. One of my favorite magazines, Men's Journal, asks famous people (like Gene Hackman) questions about life such at "Have you ever cheated death?" or "What's the best cure for a heartache?". I like to answer the questions myself before I read the celebre-answer.

This month, they asked "What should every person know about money?". Here's what I think.

Money is a way of keeping score in life -- just not a very good one.

People with more money tend to be considered more successful in life than those without. Still...

"Money" is to "life" like "hits" are to "baseball".

In baseball, the team with the most hits tends to win more often. Not always, because it's possible to get a lot of hits and not score any runs.

And in life, it is possible to fail with a big pile of money, just like it is possible to succeed with little money.

The key is to find better ways of keeping score. Count the number of your friends. Total the number of times you help someone each day. Tabulate the smiles you cause.

Don't ignore money, but don't make it your only scorecard for success.

Sunday, June 19, 2011

Marketing to Men -- It's not easy

I gave a recent presentation on marketing to men at a Men's Health Seminar. The main argument of my presentation was that "Marketing to Men -- It's not easy".

I decided not to go with the original title: "Marketing to Men -- It's Hard" to avoid any immature "That's what she said" comments.


We had a big auditorium, a panel of expert presenters (physicians, exercise physiologists, dietary researchers, and me), raffles, free food, and vendors. It was heavily advertised on the radio and TV. Advertisement posters were placed strategically above urinals in key bathrooms across the J. Sargent Reynolds campus (all four). It was well designed and promoted.

How many men do you think attended?

Answer: 15

My point was made. "Marketing to Men -- It's not easy".

Sunday, May 8, 2011

Common sense in pharmacy is rarer than you think

Pharmacy students often complain that many of the things I teach are "just common sense."

I typically respond by asking, "if managerial decision making is just common sense, why are good managerial choices so uncommon?"

Don't get me wrong -- there are many excellent managers and pharmacists who make solid decisions day-in-and-day out. However, almost all pharmacists have been on the receiving end of monumental blunders made by co-workers and bosses. In hindsight, many blunders could have been avoided by better decision making processes.

So, how do we improve our decision making?

The first step is do understand the various forms of decisions we face in pharmacy practice.

There are five types of decisions pharmacists face -- legal, clinical, economic, managerial, and ethical. Different inputs and processes go into each.
If we incorrectly identify a problem, we will use the wrong process to solve it. This can result in poor solution.

For instance, if we look at all ethical problems using a legalistic framework, we might make decisions that legally justifiable but morally indefensible.

Identifying knowledge which is "common" in common sense requires a detailed understanding of all five processes of decision making -- legal, clinical, economic, managerial, and ethical.

I suggest that most students and many pharmacists need more knowledge and training to successfully apply common sense to pharmacy problems.

Wednesday, May 4, 2011

Nurses are the only essential in health care

I know nurses. My mother was a nurse. My sister is a nurse. My brother is a nurse. My sister-in-law is a nurse. My niece is a nurse. My other niece is a nurse. And my beloved wife is a nurse.

Nurses can never be replaced by technology.  Machines may eventually replace many of the tasks done by doctors and pharmacists, but machines will never be able to "care" like nurses.   Nurses are the best!!


++ Click to Enlarge Image ++
Hello Nurse | Infographic |
Via:Master Degree Online.com

Wednesday, April 20, 2011

Thinking your glass as half-full can kill you

National Public Radio had a story recently discussing research on how to live well and long. The story described Helen Reichert, a one-hundred-and-nine-year-old woman who lives at home, has all of her mental abilities, and likes chocolate truffles and Budweiser.

Her doctor, Mark Lachs, attributes her longevity, in part, to her "adaptive confidence".


Adaptive confidence describes one's ability to bounce back from life's stressful moments.

"You don't get to be 109 without life hurling a few curveballs at you, and Reichert has had more than her share: bereavement, gender discrimination, medical issues. And after each, she dusts herself off and moves on."

Adaptive confidence is positively associated with optimism. Optimists have been found to live more than 7 years longer than pessimists -- possibly due to their ability to recover from setbacks.

The lesson from this story is summarized by Dr. Levy who says, "So if you're a boomer and you don't think your outlook on aging has any impact on the rest of your life, you might want to brighten your attitude a bit."

Sunday, April 17, 2011

I don't know the future but...

There are a lot of blow hards who predict the future of pharmacy.

Since I was a student, educators and leaders have been saying that pharmacy needs to change. It needs to move from a drug-centric focus to a professional-service-centric focus. Well, we still focus on the drug product.

And we may be product-centric in the future. I don't know.

But I do know that change will occur. One of the reasons is illustrated in this website which totals up the cost of various elements of each taxpayer's tax bill.

Health care's portion of the tax bill is 24%. That is unsustainable.

We can't afford to continue doing things the way we always have. Taxpayers -- including you and me -- will not stand for it.

The only question is, "How will pharmacy change?"

The answer is......beats me.

Thursday, April 14, 2011

Crack dealer "Freeway Rick" is intrinsically motivated


This morning, I was listened to a Planet Money podcast interview of Freeway Rick Ross, a former big time drug dealer who talked about the economics of dealing illegal drugs.

Most of the podcast dealt with how making drugs illegal, also made them highly profitable, thereby leading to unintended consequences like violence and crime.

One striking admission by Freeway Rick was his joy in doing the job -- i.e., intrinsic motivation. Rick said, "I loved it...I felt like I was powerful...It was every man's dream to be free...I'd rather be doing that than anything else, almost."

Rick talked about how engaged he was in his job. He enjoyed cooking the drugs. He enjoyed the status it gave. He enjoyed being in control.

Of course, Rick's experiences and his view of the world are quite different from the average pharmacist, but we can learn from Rick.

To be intrinsically motivated, we need autonomy in our jobs. Autonomy encourages responsibility and meaning. We also need to maximize periods of "flow". Flow is a state where you are so engaged in your work that you lose track of time. Flow occurs when we challenge ourselves to achieve goals that stretch ourselves (but not so much that it leads to frustration). Finally, we need to seek mastery of what we do. Mastery encourages feeling so control and achievement. Rather than seeking to master the market for illegal drugs -- we need to master the medication use process for our patients. This journey toward mastery gives us a goal to work toward that can sustain us when our jobs dissatisfy us.